Who we are
T3N is a family-owned media and technology partnership based in the United Kingdom. In this policy, "T3N", "we", "us" and "our" refer to that partnership.
You can contact us about privacy or your personal information at [email protected] or by telephone on 020 3920 7300.
Information we collect
We may collect the following information:
- Your name, work email address, telephone number, company and job role.
- Information you include in an enquiry, brief, email, call or meeting.
- Project, contract, billing and payment information where you become a client or supplier.
- Information needed to give you access to a private client or team system.
- Technical information recorded by our hosting and security systems, such as an IP address, browser, device, requested page and time of access.
- Analytics or marketing preferences if we introduce optional analytics or marketing tools and you choose to allow them.
How we use personal information
We use personal information to:
- Reply to enquiries and discuss possible work.
- Prepare proposals, estimates, contracts and project plans.
- Provide, manage and support agreed services.
- Work with approved specialists and suppliers where they are needed for a project.
- Manage invoices, accounts, tax records and other legal obligations.
- Protect our website, systems, clients and team from misuse or security threats.
- Improve our services and website using information that is proportionate and relevant.
- Send marketing only where the law allows it and you have not opted out.
Our lawful bases
Depending on the reason for using the information, we rely on one or more of the following lawful bases under UK data protection law:
- Contract: where processing is needed to take steps at your request before a contract, or to perform a contract with you.
- Legitimate interests: where it is reasonably necessary to run, protect and improve our business, respond to business enquiries or maintain professional relationships, provided your rights do not override those interests.
- Legal obligation: where we must keep or disclose information to comply with the law.
- Consent: where we ask for a clear choice, such as for non-essential cookies or a particular type of marketing. You can withdraw consent at any time.
Who we share information with
We do not sell personal information. We may share it only where necessary with:
- Hosting, email, backup, security, accounting and other technology providers.
- Carefully selected camera operators, animators, editors, translators, developers and other specialists working on an agreed project.
- Professional advisers such as accountants, insurers or legal advisers.
- Government bodies, regulators, courts or law enforcement where we are legally required to do so.
- A buyer or successor if the business or part of it is reorganised, sold or transferred.
Anyone processing personal information for us is expected to protect it, use it only for the agreed purpose and keep it no longer than necessary.
International work
Some of our trusted specialists or service providers may be outside the United Kingdom. Where personal information is transferred internationally, we use an appropriate legal safeguard, such as an adequacy regulation, the UK International Data Transfer Agreement or an approved addendum to standard contractual clauses.
How long we keep information
We keep information only for as long as it is needed for the purpose described above. Typical periods are:
- Unsuccessful or inactive enquiries: normally up to 24 months after the last meaningful contact.
- Client, supplier, contract and accounting records: for the project period and then for the period required by tax, accounting, insurance and legal obligations, which may be up to seven years.
- Website and security logs: for the period needed to operate and protect the service, according to our hosting and security settings.
- Marketing preferences: until you opt out, plus a limited suppression record so we can respect that choice.
We may keep information for longer if there is a legal claim, dispute, investigation or other lawful reason.
Cookies
The public website currently aims to use only technology that is necessary to provide and secure the site. WordPress may use essential cookies for administrators or people signing in to private areas.
If we add analytics, advertising or other non-essential cookies, we will explain what they do and ask for consent before using them. You will be able to change or withdraw that choice.
Security
We use reasonable technical and organisational measures to protect personal information. These include access controls, secured hosting, software updates, backups and limiting information to people who need it for their work. No online system is completely risk free, so please avoid sending sensitive personal information through the general enquiry form.
Your rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of your personal information.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase information.
- Ask us to restrict how information is used.
- Object to processing based on legitimate interests or to direct marketing.
- Receive certain information in a portable format.
- Withdraw consent where processing is based on consent.
To exercise a right, email [email protected]. We may need to confirm your identity before acting on a request.
Complaints
Please contact us first if you have a concern so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office. Visit ico.org.uk/make-a-complaint or call 0303 123 1113.
Changes to this policy
We may update this policy when our services, suppliers or legal responsibilities change. The latest version will always be published on this page with its update date.